Privacy Policy
This policy explains what Fyleza processes when you view email files, convert PDF documents, change site preferences or send feedback.
Effective date: September 23, 2026
Information we process
Fyleza processes the files you deliberately select, the operation and language you choose, browser preferences, feedback messages and any email address you voluntarily include with feedback. When you use the Telegram Mini App, Fyleza also validates Telegram session data such as the numeric user ID, interface language and authorization time. The hosting infrastructure may process standard security and delivery logs.
Uploaded files
EML, MSG and PDF files are uploaded only after you select them and start an operation. Fyleza does not scan other files on your device. Email content is parsed on the Fyleza server. PDF processing depends on the conversion mode described below.
Where file processing happens
EML and MSG viewing, exact-copy PDF conversion and local fallback conversion run on the Fyleza server. Supported editable PDF conversions may use Adobe PDF Services. The clearly labelled AI mode uses OpenRouter, Mistral OCR and Google Gemini. Do not upload a document if you do not agree to the providers used by the selected mode.
Adobe PDF Services
For supported editable PDF conversions, the source PDF is sent to Adobe PDF Services and the generated DOCX is returned to Fyleza for delivery to you. Adobe states that assets uploaded or generated through its Python SDK remain available in Adobe Document Cloud for up to 24 hours and are accessible only through the applicable credentials or signed asset URL.
OpenRouter, Mistral OCR and Google Gemini
In AI mode, the complete PDF is sent to OpenRouter as encoded file data. OpenRouter sends it to the Mistral OCR file-processing engine to extract text and, where applicable, images. The extracted content is then supplied through OpenRouter to the requested Google Gemini model to create the document structure. The providers therefore process document content and may process personal or confidential information contained in it.
Provider processing and international transfers
Adobe, OpenRouter, Mistral AI and Google operate under their own privacy, security and retention terms and may process data in countries outside your location. OpenRouter says it does not retain prompt and response content by default unless account logging or data-sharing options are enabled, but the selected downstream endpoint may apply its own retention rules. Provider policies can change; the current provider information is linked below.
Technical information
The server and hosting providers may receive IP address, request time, requested route, browser or device information and error or security events. Telegram Mini App activity is recorded as allowlisted product events using a one-way hash instead of storing the Telegram user ID. If you voluntarily support Fyleza with Telegram Stars, Fyleza stores the payer Telegram ID, Telegram payment charge ID, amount, currency and payment time only to keep payment records and handle refunds. Telegram processes the payment under its own terms. These records are used to deliver the service, measure tool reliability, prevent abuse and diagnose failures.
Browser storage and preferences
Fyleza uses local browser storage for language and consent choices. These values stay on your device until you clear site data or change the setting. Fyleza does not use this storage to read your documents.
Analytics
Fyleza loads Google Analytics 4 (measurement ID G-ZKKEMHM7L3) with analytics storage denied by default. In this mode Google receives cookieless measurements for basic aggregate reporting and does not read or write Analytics cookies. If you allow expanded analytics, GA4 may use first-party analytics cookies and Yandex Metrica (counter 111952687) is enabled. Advertising signals, Google Signals, Yandex Webvisor, click maps and e-commerce tracking are disabled. Fyleza does not send filenames, document contents, email addresses or feedback text to analytics. The providers may receive technical data such as IP address, device/browser information, approximate location, referrer and event time under their own terms.
Advertising
Reserved advertising areas may be displayed, but no advertising network or advertising cookie is currently connected. Any future activation will require an updated notice and will respect the applicable consent setting.
Retention on Fyleza systems
PDF source files are removed after processing. On the website, converted outputs are removed after the response is delivered; in the Telegram Mini App, generated DOCX files remain behind an unguessable link for up to 15 minutes so Telegram can download them. Temporary EML and MSG attachments also expire after 15 minutes. Pseudonymous Telegram event records contain no document names or content and are retained for aggregate service measurement. Browser preferences remain until cleared. Feedback records are retained while reasonably required for support, security and improvement.
Your choices and requests
You decide whether to upload a file and which processing mode to use. You can clear browser preferences at any time. Use the Feedback control to request access to, correction of or deletion of feedback information you previously supplied; include enough information for the request to be identified.
Privacy and service requests
Use the Feedback control available on every Fyleza page or write to support@fyleza.com. Do not include passwords, payment details, identity-document numbers or document contents in the message.